Privacy Policy
Last Updated: January 1, 2025
ASAP Plumbing Co. ("we," "our," or "us") operates asapplumbingco.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.
1. Information We Collect
1.1 Information You Provide
When you contact us for plumbing services, we may collect:
- Contact Information: Name, phone number, email address, and service address
- Service Details: Description of plumbing issue, preferred service time
- Payment Information: Processed by our service providers (we do not store credit card information)
1.2 Information Collected Automatically
We automatically collect certain information when you visit our Site:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages viewed, time spent on site, referring URL
- Location Data: Approximate geographic location based on IP address
- Cookies and Tracking: See our Cookie Policy for details
2. How We Use Your Information
We use your information to:
- Connect you with qualified, licensed plumbers in your area
- Process and fulfill your service requests
- Communicate with you about your service appointment
- Send you confirmations, updates, and service-related notifications
- Improve our services and website functionality
- Comply with legal obligations
- Prevent fraud and ensure security
- Analyze website usage and optimize user experience
3. How We Share Your Information
3.1 With Service Providers
We share your information with licensed plumbers in our network to fulfill your service request. These plumbers are independent contractors and are required to:
- Maintain valid licenses and insurance
- Protect your personal information
- Use your information only for providing plumbing services
3.2 With Third-Party Service Providers
We may share information with trusted third parties who assist us in:
- Call tracking and analytics (e.g., Ringba)
- Website hosting and maintenance
- Payment processing
- Marketing and advertising (Google Ads, Facebook)
- Data analytics (Google Analytics)
3.3 For Legal Reasons
We may disclose your information if required by law or to:
- Comply with legal processes or government requests
- Enforce our Terms of Service
- Protect our rights, property, or safety
- Prevent fraud or security issues
4. Advertising and Marketing
We use your information for advertising purposes, including:
- Remarketing: Showing ads to people who visited our Site
- Targeted Advertising: Using demographic and interest data to show relevant ads
- Campaign Analytics: Measuring ad performance and ROI
We work with advertising platforms like Google Ads and Facebook Ads. You can opt out of personalized advertising by visiting:
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide services and maintain business records
- Comply with legal obligations (typically 7 years for business records)
- Resolve disputes and enforce agreements
After this period, we securely delete or anonymize your information.
6. Your Privacy Rights
6.1 All Users
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Disable cookies (see Cookie Policy)
6.2 California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- Right to know what personal information we collect and how we use it
- Right to delete your personal information
- Right to opt out of the "sale" of your information (see Do Not Sell My Info)
- Right to non-discrimination for exercising your privacy rights
6.3 European Users (GDPR)
If you are in the European Economic Area, you have rights under GDPR including:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
7. Data Security
We implement reasonable security measures to protect your information, including:
- Encryption of data in transit (HTTPS/SSL)
- Secure data storage with access controls
- Regular security assessments
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
8. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect information from children. If we learn we have collected information from a child under 18, we will delete it promptly.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:
- Email: privacy@asapplumbingco.com
- Phone: (800) 555-1234
- Mail: ASAP Plumbing Co., Privacy Department, [Your Address]
We will respond to your request within 30 days.
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